(Based on UK Industry Data – Sources Below)
💸 Rising Service Charges • Average increase: 41% since 2019 (vs. 23% inflation) • Insurance premiums up 92%; utilities up 73% • Scenario: A typical leaseholder sees bills jump £3,634/year
🔧 Repair Delays & Poor Maintenance • 12% of enquiries relate to repairs; 37% complaints on external maintenance • Maladministration in 64.5% of managing agent cases • Scenario: Over a year wait for heating fixes, impacting health
📉 Lack of Transparency & Communication • 25% complaints cite poor transparency; 31% on info quality • 11% enquiries on management disputes; 28% on service charges • Scenario: Delayed accounts (up to 14 months), leaving owners uncertain about liabilities
⚠️ High Fees & Unexpected Bills • 46% rise in service charge complaints (7,600 queries/year) • 52% complaints on excessive charges; 28% see poor value • Scenario: One-off repair bills up to £35,000 per flat, exceeding purchase prices in some cases
😠 Overall Dissatisfaction • 20% rate service poor; 42% have reasons to complain • Opaque charges are top enquiry at advisory services • Scenario: Leaseholders feel like "second-class" residents due to ignored concerns and inefficiencies
Sources:
• The Property Institute (TPI) Service Charge Index 2024: Average increases and category breakdowns.
• Leasehold Advisory Service (LEASE) Data: Enquiry percentages and subcategories (2019-2025).
• BBC News (2011, citing LEASE): Complaint increases and high bill examples.
• CMA Residential Property Management Market Study (2014): Dissatisfaction rates and complaint reasons.
• Housing Ombudsman Spotlight Report (2022): Maladministration and case studies.
• UK Government Consultation on Leaseholder Protections (2025): Top enquiries and issues.
Data shows why raditional managing agents are falling short—and how Core Shift One (CSO) is transforming property management. Agents rely on outdated, inefficient systems that add unnecessary costs and delays, eroding your building's value. In contrast, CSO delivers a smarter, cost-effective, and tech-driven approach that empowers residents and maximizes efficiency.
Why Agents Fail: Outdated and inefficient, with high fees and bureaucratic hurdles.
How CSO Wins: Smarter strategies, up to 30% savings, and innovative tools like our resident app to transform your property.
Managing agents have long been the go-between for residents, leaseholders, and service providers, but their model is broken. Here’s why they’re no longer fit for purpose:
• Sky-High Fees: Intermediaries charge up to 40% more than necessary, draining your building’s budget with hidden costs.
• Slow Responses: Delays in communication and repairs—sometimes weeks—leave residents frustrated and issues unresolved.
• Opaque Finances: Lack of transparency in financial reporting creates confusion and mistrust among leaseholders.
• Bureaucratic Overload: Layers of red tape slow down decision-making and inflate operational costs.
• Outdated Systems: Reliance on paper-based processes or clunky software fails to meet modern expectations.
• Managing Agents: High fees, slow repairs, hidden finances, bureaucratic delays.
• CSO: No intermediary fees, 95% repairs in 48 hours, transparent six-month reports, app-driven efficiency.
1. Significant Cost Savings
Core Shift One (CSO) reduces building management costs by implementing true efficiency. We achieve this by eliminating unnecessary middlemen and intermediaries, streamlining operations without hidden fees. These savings can be reinvested directly into your property. For example, fund upgrades like energy-efficient systems or enhanced amenities that improve daily living. As a result, your building's overall value can increase by up to 15%. This creates lasting financial benefits for all leaseholders.
2. Lightning-Fast Repairs
Our dedicated, in-house repair teams resolve 95% of issues within 48 hours. This ensures quick and reliable fixes for your building. Unlike traditional agents who outsource to third-party contractors, CSO avoids delays and delivers exceptional craftsmanship every time. • 95% issues fixed in 48 hours: Rapid response to keep your property in top shape. • In-house expertise for quality: Skilled teams focused on excellence. • No waiting on third parties: Direct control means faster results.
3. Unmatched Financial Transparency
CSO empowers leaseholders with clear, comprehensive financial reports every six months. No hidden fees or surprises—just full visibility into your building's finances. This puts you in control and builds trust in every aspect of management. • Clear reports every six months: Timely and easy-to-understand updates. • Full visibility into finances: See exactly where your money goes. • Zero hidden fees: Complete honesty for peace of mind.